FAQs

Hey, thanks for your interest to know more!:)

We value your concerns and attempt to answer your most frequent or pressing questions in our FAQs page. 

 

Tips from us:

  • Always use our search box first to save time, located at top right corner of our homepage or on our website footer! 
  • The more products you purchase per brand per order, the more you save!
  • The independent brands and artisans that we carry often have unique, small batch, limited stock or run items. Do not miss out!

    HEY, WHAT TYPE OF RETAIL STORE ARE YOU?

    We are a global boutique online marketplace, mainly featuring independent brands, and serving mainly US, Canada and Europe.  We also sell brand names and other trending products. Our range extends across fashion, beauty, home categories and many other niches. We do not have a storefront.

    For more information, please visit our This is us page in our website footer.

    WHAT IS YOUR SHIPPING POLICY?

    Please visit our Shipping Policy page on our website footer.

    DO YOU SHIP WORLDWIDE?

    Yes, fully dependent on the brands we carry or suppliers we use and their shipping destinations. These brands or suppliers may be anywhere in the world, and depends on where your order is coming from and its destination, they maybe considered local to you or global.

    WHAT ARE YOUR DELIVERY TIMES LIKE? 

    This is fully dependent on the brands we carry or suppliers we use, where they ship from and to, but they do their best to deliver reliable and super speedy shipping! The delivery window is typically from 3 days to 2 weeks approximately, and packages typically dispatch Monday to Friday.  You usually receive an estimate of delivery times in your order confirmation email. Your order will be dispatched directly from the independent brands we carry or the suppliers we use. If you have ordered from more than one brand, you will likely receive separate packages and likely at separate times.  

    HEY, I JUST PLACED MY ORDER AND I NEED TO MAKE A CHANGE. IS IT TOO LATE? 

    Please reply to your order confirmation email and let us know of the change, and if it hasn't shipped yet we'll reach out to the supplier to make sure the order is adjusted, or canceled where you can place a new order. 

    HOW DO I MAKE A RETURN? 

    Please visit our Returns Policy page on our website footer.

    HOW DO I TRACK MY ORDER?

    Please visit our Track your order link on our website footer.

    WHAT IS YOUR PRIVACY POLICY?

    We never share your name, email, or contact information with anyone - ever! If you sign up for our newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter. We would love for you to track us and be social on our social media platforms such as instagram, facebook, pinterest, and other. Our social media links are located in our website footer.

    For more information, please visit our Privacy Policy page on our website footer.

    HOW DO I GET IN TOUCH?

    Use our Contact form or email us.

    You can also WhatsApp us at 1-647-799-7560, or use our chat box at the bottom right corner of our website.

    If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out!